Refund Policy

At TurboShip, we stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we are happy to provide a refund within the specified time frame and in accordance with the terms outlined below.

Key Points

  • Refund Window

    You have 30 days from the date of purchase to request a refund. This applies to all products and services, unless otherwise specified.

  • Required Documentation

    To request a refund, you will need to provide a copy of your original purchase receipt or order confirmation.

  • Exclusions

    Refunds are not available for custom-made or personalized items, digital downloads, or subscriptions that have been used or accessed.

  • Refund Process

    Once your refund request is approved, we will issue a credit to the original payment method within 7-10 business days.

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at mdavis@virtustructure.com.